Connecting to networks

Connect to networks from within the app

Connect.png

It's very easy to connect to a network which is in reach!

  1. Click/Tap on the blue icon in the command bar you see in the screenshot.
  2. Select the network you want to connect to.
  3. If the network is "hidden", enter the correct SSID.
  4. Enter the password.
  5. Hit the "Connect" button.

In case the network is known by your device, you don't have to enter the password everytime, just hit the "Connect" button instead and it should connect.

Also "Auto reconnect" will be remembered for the last few networks you connected to. It will be removed from the list as soon as you uncheck it.


Error messages

Connect to a Wi-Fi network for information...

If networks are found but it does not show yours as connected, could have a number of different reasons. It is also totally normal that it could take a few seconds until the network is shown as connected and this message disappears!

Try to check whether the following may be the case:

  • Connecting your device via "Ethernet" cable is not enough, you have to be connected via Wi-Fi too. (In Windows 10 it has to say "Connected" on the Wi-Fi network, not only on the Ethernet connection!)
  • In case you're using an external (secondary) Wi-Fi adapter in addition to the build in one, you have to enable this eventually in the settings of my app.
  • Only use standard "English" characters in your SSID (e.g. "a-z", "A-Z", "0-9, " ", "_", "-"), any special characters (like "ä", "ö", "ü" or "ß" for German) are probably not supported in the standardization and could cause you a lot of problems (not only with my app, with your whole network too).
  • Try a device reboot!
  • Check the next chapter "Unknown error (BSSID)"! (this error message will be added in an update which will be released soon)
 

Unknown error (BSSID)

This is NOT an issue with my app itself. The problem is caused by Windows 10 (in most cases by a Third-Party-Antivirus-Solution, because they are too aggressive and not well optimized for the fast release cycle of Windows 10). Also the Wi-Fi adapter drivers could play a role in this. As a result, I can not access the needed API to get the BSSID.

And if my app is affected by this, it is more than likely that other apps and even Windows 10 itself could be not working correctly or is showing some strange behavior... especially with UWP apps and the store.

Possible solutions:

  1. Check for Windows 10 updates (including the store app)
  2. Check for updates of your Third-Party-Antivirus (if it's any other than the build in Windows Defender)
  3. Disable your third party antivirus (especially when installing a Windows 10 update and apps).
  4. If none of the above works, uninstall your Third-Party-Antivirus and enable the build in Windows Defender (this is the most likely what will work based on some feedback)

You can also wait, maybe Windows 10 or the Third-Party-Antivirus will get updates and this also could fix the issue (in almost all cases my app worked at some point again without any doing from me or the user... often hours/days and sometimes weeks/months).

I need the BSSID to connect the connected network with the found networks of the scan so it does display correctly (it is indeed possible that some of my competition still works, but only because they maybe don't work correctly or haven't figured out how to access/don't use the BSSID... they may only use the SSID as an identifier and this could lead to wrong information very easily because there could be more than one network with the same name). Also roaming through different Access-Points with the same SSID within a network requires the BSSID. To learn more about SSID/BSSID, check out my "Wi-Fi basics" tutorial.

Hope this helps to clarify that this is not my fault, often it simply is triggered by another peace of software (especially if you are on the Insider-Preview). Even an Ex-Mozilla engineer says that Third-Party-Antivirus-Solutions are a problem.

If you still have questions, an e-mail is much better than a bad review/rating because I can very easily respond to you (and I will).